Centre d'aide

Apprenez le fonctionnement de chaque partie de Stocktag avec des guides clairs sur les metadonnees, l'export, la QA et les workflows assistes par IA.

Utilisez le centre d'aide pour accelerer l'adoption de l'equipe et reduire les erreurs repetitives dans le flux de publication.

TL;DR

Apprenez pas a pas les fonctions de Metadata Studio, l'export, la market intelligence et la generation d'images dans Stocktag.

  • Guides pas a pas pour les fonctions principales
  • Reponses rapides aux questions courantes
  • Support pour export, configuration et workflow
  • Guides pas a pas pour les fonctions principales
  • Reponses rapides aux questions courantes
  • Support pour export, configuration et workflow

Ce que vous trouverez ici

Le centre d'aide regroupe explications produit, bonnes pratiques et solutions aux problemes frequents pour aider l'equipe a avancer sans blocage.

  • Configuration des metadonnees et exportations
  • Guides de relecture et controle qualite
  • Aide pour les fonctions IA et les panneaux produit

Quand l'utiliser

Consultez ces guides pour onboarder de nouveaux utilisateurs, ajuster votre workflow ou verifier un point avant un export important.

  • Onboarding d'equipe et nouveaux process
  • Validation des reglages avant export
  • Resolution rapide des questions recurrentes

Centre d'aide Notes de workflow

Cette page fait partie du workflow complet centre d'aide de Stocktag pour les equipes qui ont besoin de resultats fiables a grande echelle. Elle se concentre sur des etapes concretes comme guides pas a pas pour les fonctions principales, reponses rapides aux questions courantes, support pour export, configuration et workflow, afin de publier plus vite sans baisser la qualite des metadonnees.

Pour garder des resultats coherents, combinez cette page avec Metadata Studio, gardez un ordre de mots-cles intentionnel et faites une courte verification avant l'export. Ce processus aide a proteger la visibilite sur Adobe Stock, Shutterstock et d'autres marketplaces.

  • Utilisez des modeles reutilisables pour les titres, descriptions et mots-cles.
  • Verifiez la pertinence et retirez les termes faibles ou dupliques avant l'export.
  • Suivez les performances et actualisez les anciens fichiers avec une intention de recherche plus forte.

FAQ

Which file types does Metadata Studio support?

The Studio workflow supports JPG, PNG, SVG, EPS, MP4, and MOV. Other Stocktag tools can have different input lists, so check the upload note on the tool you are using.

Can I process multiple files in one session?

Yes. Stocktag supports batch workflows. For diagnosis, upload a small known-good set first; if a large group partly fails, retry only failed assets instead of regenerating completed ones.

Why does EPS need a matching JPG?

For the EPS10+ workflow, the JPG gives the AI and export flow a dependable preview. Upload EPS + JPG with the same base filename, or enable Generate JPG for EPS before processing.

What does Auto-Start Processing change?

When enabled, generation begins after files are dropped into the Studio. When disabled, files can be staged and reviewed before you start the session manually.

Can I edit AI-generated metadata before export?

Yes. Review and edit titles, descriptions, and keywords, use targeted AI refinement where useful, and export only after your human relevance and rights check.

How should I choose keyword count and single-word/mixed mode?

Choose enough terms to cover visible subject, attributes, use cases, and concepts without padding. Single-word mode is easier to deduplicate; mixed mode can preserve valuable phrases. The destination marketplace's current rules remain the final constraint.

What should I put in Custom Instructions?

Write short, testable rules: intended audience/use, mandatory terminology, facts the model must not infer, and style constraints. Do not paste API keys, passwords, payment information, or private personal data.

How do Prohibited Words work?

Use them for recurring terms you never want in generated output. Regenerate the affected field after changing the list, then manually confirm the blocked term and close variants are gone.

Can Stocktag translate metadata automatically?

Yes. Enable Auto-Translate and choose a target language in Metadata Settings. Regenerate existing fields or process a new test after changing the setting, and review proper nouns manually.

Is AI metadata guaranteed to be accurate or accepted?

No. AI output is a draft accelerator, not an approval or rights guarantee. Review visible facts, identity/location/brand claims, relevance, spelling, and the destination platform's current rules before submission.

Can I export for multiple marketplaces at once?

Yes. Select every required Export Format before exporting. Stocktag can package multiple platform-specific CSV outputs together; verify each file name and first row before uploading a large batch.

Should I use CSV or embedded metadata?

Use the destination's dedicated CSV when it provides a bulk importer. Embedded JPEG/EPS metadata is useful when the file or your downstream workflow reads IPTC/XMP. You can keep both when the marketplace workflow benefits from it.

Can I download a completed export again?

Open History, search the filename, and open the saved export. Re-download before regenerating so you do not repeat AI work unnecessarily. Availability can depend on the stored item's state.

What is a draft recovery ZIP?

It is a recovery package built from available draft data so you can rebuild or continue work. Download it before clearing browser/site data, changing accounts, or taking destructive cleanup steps.

What is BYOK?

Bring Your Own Key lets Stocktag run supported AI requests with API credentials from your own provider account. Provider costs, quotas, billing, and model access remain controlled by that provider/project and your Stocktag plan.

Which BYOK providers can I configure?

The Profile supports OpenAI, Google Gemini, Anthropic Claude, Groq, and xAI Grok. Model/input capabilities differ, so select a metadata-compatible model and a video-capable model for video work.

What is the Free BYOK daily limit?

Free BYOK lets you use your own supported provider key for up to 100 metadata generations per day. Provider-side cost, quota, billing, and model access still apply. Unlimited BYOK is a separate plan that removes Stocktag's daily ceiling; verify current package terms on Pricing.

Should I send my API key to support or the chatbot?

No. Never paste an API key, password, recovery code, or full payment detail into chat, email, the public feedback board, or screenshots. Describe the provider, visible error, model, and time instead; rotate a key immediately if it was exposed.

Do credits and BYOK work the same way?

No. Credit-based processing uses your Stocktag balance; BYOK uses your configured provider account subject to plan/provider limits. Profile shows the active plan, balance, and preferences. Check Pricing for current package details rather than relying on an old chat quote.

Is a credit pack the same as a subscription?

No. A one-time credit pack adds credits without replacing a subscription. Subscription and pack details can change, so confirm the current item name, billing period, amount, and terms on Pricing before checkout.

How do I manage, change, or cancel a subscription?

Open Profile, find Subscription, and choose Manage to open the payment provider's subscription-management page. Review the effective date before confirming any cancellation or plan change. If Manage cannot open, email support from the account email; do not send full card details.

Where can I check refund or billing terms?

Read the current Terms page for the binding billing and refund rules. Except where law requires otherwise, fees are described as non-refundable; any exception depends on the payment provider and applicable law. For an account-specific charge, email support with the transaction/reference ID, date, package, and amount—never a full card number or CVV.

What should I send if a payment or plan is missing?

Email support from the account email with package name, approximate time, currency/amount, and transaction/reference ID. Never send a full card number, CVV, password, API key, or identity document through ordinary email.

The reset or verification email link does not work. What should I do?

Request one new message, check spam, and use only the newest link because older links can expire or be invalidated. Confirm the device time is correct. If it still fails, send the visible error and approximate request time to support.

Where can I verify how my content and account data are handled?

Use the current Privacy page for the authoritative policy. Avoid placing sensitive data in filenames, custom instructions, public feedback, chat transcripts, or screenshots. For an account-specific privacy request, email support.

How do I request access to or deletion of my account data?

Review the Privacy page, then email support from the account email and state whether you are requesting access, correction, portability, restriction, or deletion. Do not send a password, API key, full payment detail, or identity document unless Stocktag provides a specific secure verification method. Some billing/security records may need to be retained where law or dispute-prevention duties require it.

Should I clear browser/site data to fix a problem?

Not as a first step. It can remove local preferences and recoverable draft state. Try reload, private window, another current browser, and extension checks first. Recover/download drafts before any site-data cleanup.

What can the Stocktag support assistant do?

It can explain workflows, find a matching troubleshooting guide, ask focused diagnostic questions, and prepare a human-support email. It cannot inspect your private account, take payment actions, create a guaranteed ticket, or claim a live agent joined.

How do I reach a real person?

Use the Email support action or write to support@stocktag.ai. Include a short summary, page, time, browser/version, filename without private content, visible error, and steps already tried. Do not include secrets or full payment details.

Does the chatbot guarantee a support response time?

No. The chatbot replies immediately but is not a live agent and cannot promise an SLA. Email is reviewed by a person. Mark a genuinely blocking account/security/payment issue clearly, but do not send duplicate requests or sensitive data.

Can I contact Stocktag through social media?

Official social pages are linked in the Help Center for announcements and public contact. Use support email for account, billing, security, privacy, or any issue containing private context; never post credentials or payment/account details publicly.

Should I use the Feedback Board or support email?

Use the public Feedback Board for product ideas and feature requests others can discuss. Use email for private account, billing, security, privacy, data, or unresolved blocking issues. Never place sensitive information on the public board.

Sources

Les sources utilisees sur cette page incluent les pages officielles de workflow, tarifs et support de Stocktag liees ci-dessous.